Manchester Solutions

Essential Receptionist Skills 1st December 2010

Essential Receptionist Skills: Make the first impression the best impression

A professional reception area gives your company a head start over rivals
Visitors will judge your organisation on their first impressions of the reception area. A friendly and efficient receptionist puts visitors at ease, encouraging a positive frame of mind for vital meetings.

Eight difficult situations - how to deal with each of them successfully
Professional receptionists take difficult visitors in their stride. This workshop will show you how to maintain control of the reception area, through the use of voice, communication and body language.

Nine avoidable grievances - how to anticipate and prevent them
Effective receptionists take responsibility for client relations and customer care. They realise that clients are indispensable to your business. By developing trust they ensure positive long-term business gains.

Ensure telephone callers are connected to the correct person, without delay
During this workshop you'll learn how the best receptionists use a range of clever questioning and listening skills in order to determine the purpose of the call and direct it to the right person.

This workshop also covers

• The role of the receptionist
• Knowing your organisation
• Security, confidentiality and health & safety
• How to keep the reception area in order
• Amenities, notice-boards and lost property
• Visitors, deliveries, emergencies and giving directions
• Eight key points when taking messages

• Ten steps to successful complaint handling

GM Chamber member price - £189.75 including VAT
Non-member price - £233.45 including VAT

 

Dates